Speech Analytics: Taking Contact Center to a New Level
Speech analytics is the core enabling technology behind intelligent contact centers, releasing insight on 100 percent of calls by combining in-depth analysis of...
Three Pillars of AI for Contact Centers
Artificial intelligence (AI) is a very broad concept and set of technologies, which must be targeted to a specific challenge in order to be effective. This mean...
Robotic Process Automation in Contact Centers
With the appearance and advent of RPA, companies are starting to see significant growth in terms of profits and scaling of complete operations; however, when it...
How to Engross Gen Z in the Contact Center?
Gen Z is the real “digital natives” even when compared to the Millennials. They desire constant feedback and appreciation in the workplace. Collaboration is...
Enhancing Call Center Productivity with AI
Artificial intelligence (AI) is growing up to make a differentiation in the business communications area. With numerous solutions already available, the advanta...
How to Use Technology to Better Serve the Clients in 2021
Latest digital technologies have caused a shift in customer expectations. Today’s customers are tech-savvy, constantly connected and often rate organizations ...
On-Premise Ecommerce Software Benefits
E-commerce is the exchange of money for providing or buying any goods or services online, or in layman, the process of online shopping. It applies for both the ...
Top 15 Benefits of Retail Inventory Management Software
In recent years, retailers saw a rise in the returns and sales rate upon implementing a more efficient and sustainable approach. However, the issues pertaining ...
How Smart Shelf Technology is Reshaping Retail Industry?
The smart shelf is one of the emergent technologies expected to transform the retail industry altogether. These IoT connected solutions are said to help the bri...
How UK Retailers are Managing Their Digital Expansion?
The UK's e-commerce market is expected to continue to expand, with a forecast growth rate from 2019 to 2023 of 5.9 percent. As a result eCommerce businesses are...
How to Use Supply Chain Analytics?
The operations of manufacturing and logistics teams are facing challenges as industries are expanding their presence across the world, and the economy is becomi...
Developing Supply Chain Efficiency via IoT
The global supply chain has become remarkably complicated. Proctor & Gamble has higher than 75,000 suppliers, while Walmart adds more than 100,000. With mul...
The Digital Supply Chain Takes Shape
The digital supply chain inclination encompasses many technologies, from more accepted categories of software that “digitize” a method, to newer technologie...
Finance execs: Do you realize this happens within your Supply Chain?
Freight Costs Vary Depending on When Cargo is Shipped
To begin, one of the most striking oddities that I quickly discovered is that most companies shipping c...
The Supply Chain Trends to Look-out for in 2019
A successful supply chain management depends upon the involvement of everyone in the supply chain network to offer accurate and consistent information to recogn...
