Speech Analytics: Taking Contact Center to a New Level
Speech analytics is the core enabling technology behind intelligent contact centers, releasing insight on 100 percent of calls by combining in-depth analysis of...
Three Pillars of AI for Contact Centers
Artificial intelligence (AI) is a very broad concept and set of technologies, which must be targeted to a specific challenge in order to be effective. This mean...
Robotic Process Automation in Contact Centers
With the appearance and advent of RPA, companies are starting to see significant growth in terms of profits and scaling of complete operations; however, when it...
How to Engross Gen Z in the Contact Center?
Gen Z is the real “digital natives” even when compared to the Millennials. They desire constant feedback and appreciation in the workplace. Collaboration is...
Enhancing Call Center Productivity with AI
Artificial intelligence (AI) is growing up to make a differentiation in the business communications area. With numerous solutions already available, the advanta...
Retail Technology Trends to Follow in 2019
Two thousand eighteen has been a mind-boggling and exciting year for the retail arena. The overall market was firm; lay-off was low, we did not see as many prop...
Automated Kiosks for Retail: Making Shopping Easier
Automated Kiosks for Retail: Making Shopping Easier
It has been observed that the off late the implementation of self-service touch screen or automated kiosk...
Blockchain: Simplifying Information for Customers
Blockchain: Simplifying Information for customers technology where all data is accessible to inspect in real time, so that any update or replacement can be seen...
AI & VR in Retail: Transforming the Customer Experience
AI & VR in Retail: Transforming the Customer Experience
One can say today digital transformation is being widely-accepted and tending to transform the so...
Personalizing Customer Experience
In the retail industry, the concept of personalized customer experience is growing and transforming with the new innovative technologies. But to put things in t...
The Supply Chain Trends to Look-out for in 2019
A successful supply chain management depends upon the involvement of everyone in the supply chain network to offer accurate and consistent information to recogn...
Supply Chain & BI
According to a latest Aberdeen Group report of supply chain professionals, organizations that want to manage their supply chain efficiently must learn to adopt ...
Supply Chain Customer Relationships
An important step in the management of any for-profit organization is to gather and maintain customers. It is necessary knowledge that without customers, there ...
Greener Supply Chain
U.S. manufacturing industry is at an intersection as technology and globalization have changed the entire scenario. U.S. manufacturers have had to either become...
