Speech Analytics: Taking Contact Center to a New Level
Speech analytics is the core enabling technology behind intelligent contact centers, releasing insight on 100 percent of calls by combining in-depth analysis of...
Three Pillars of AI for Contact Centers
Artificial intelligence (AI) is a very broad concept and set of technologies, which must be targeted to a specific challenge in order to be effective. This mean...
Robotic Process Automation in Contact Centers
With the appearance and advent of RPA, companies are starting to see significant growth in terms of profits and scaling of complete operations; however, when it...
How to Engross Gen Z in the Contact Center?
Gen Z is the real “digital natives” even when compared to the Millennials. They desire constant feedback and appreciation in the workplace. Collaboration is...
Enhancing Call Center Productivity with AI
Artificial intelligence (AI) is growing up to make a differentiation in the business communications area. With numerous solutions already available, the advanta...
Retail Technology Advancements
Technology continues to develop, transforming how many businesses function. But how has technology influenced the supply chain of retail labels? Here, is a look...
Retail Industry in the Age of Technology
As we reside and recuperate in the age of technology, retailers look to strive in customer service by combining new technology into the foundation. Technology p...
Retail Technology Trends to Follow in 2019
Two thousand eighteen has been a mind-boggling and exciting year for the retail arena. The overall market was firm; lay-off was low, we did not see as many prop...
Automated Kiosks for Retail: Making Shopping Easier
Automated Kiosks for Retail: Making Shopping Easier
It has been observed that the off late the implementation of self-service touch screen or automated kiosk...
Blockchain: Simplifying Information for Customers
Blockchain: Simplifying Information for customers technology where all data is accessible to inspect in real time, so that any update or replacement can be seen...
Developing Supply Chain Efficiency via IoT
The global supply chain has become remarkably complicated. Proctor & Gamble has higher than 75,000 suppliers, while Walmart adds more than 100,000. With mul...
The Digital Supply Chain Takes Shape
The digital supply chain inclination encompasses many technologies, from more accepted categories of software that “digitize” a method, to newer technologie...
Finance execs: Do you realize this happens within your Supply Chain?
Freight Costs Vary Depending on When Cargo is Shipped
To begin, one of the most striking oddities that I quickly discovered is that most companies shipping c...
The Supply Chain Trends to Look-out for in 2019
A successful supply chain management depends upon the involvement of everyone in the supply chain network to offer accurate and consistent information to recogn...
Supply Chain & BI
According to a latest Aberdeen Group report of supply chain professionals, organizations that want to manage their supply chain efficiently must learn to adopt ...
